Agenda

12:00 - 6:00 PM

REGISTRATION DESK OPEN

6:00 - 7:30 PM

WELCOME RECEPTION

7:30 - 4:00 PM

REGISTRATION DESK OPEN

8:00 - 8:15 AM

WELCOME
Michael Hiller, HR/TD Executive Committee Council Chair - VP Administration, Stanford FCU

8:45 - 10:15 AM

OPENING GENERAL SESSION (HR/TD)
Being Made a Leader Doesn't Make You One, Kent Stickler, President, Stickler Learning
Kent Stickler will show you the ten traits of top leaders, and how being a facilitator versus an order giver and controller of people can make one a leader. Dealing with problems right away, solving most conflict so everyone wins and no one loses can develop your leadership style, which has a lot to do with the kind of person you are.

10:30AM - 12:00 PM

BREAKOUT SESSIONS

Topic 1: Hot Legal Issues Update (HR)
Joseph R. Fazio, III, Attorney
At this session you will learn more about the latest legal issues and discover some that you did not know existed. Joe Fazio will take you through the legal minefield and give you confidence in how you address these potentially explosive issues.

Topic 2: Pay, Performance and Motivation (HR)
Clinton Koker, President, KG Associates
This session takes a humorous look at what makes the annual performance review so stressful for both the giver and receiver and why people tend to avoid them. You will learn to make them more effective and will relate to the real life experiences being shared. When you realize that performance appraisals are designed to improve performance everything else is secondary. You will also examine the issue of pay and performance and learn if pay motivates employee performance.

Topic 3: Look, Ma, No Hands! Using Improv Techniques to Become a Strong Trainer (TD)
Angela Prestil, Instructional Design Manager, Credit Union National Association
Discover how to think on your feet to handle any situation that might arise during training. Learn how to engage your participants in the moment, improve listening skills, and build a stronger credit union team, all through the use of improvisational techniques.

Topic 4: Tappin' the Waves of Corporate Culture (HR/TD)
Diane Faulkner, Author, Freelance Writer, and President of Practical Business Solutions
Get the real skinny on how to read the vibe in your CU. Learn which waves to tap, and which ones to toe. Participants will get a feel for the parts they play in creating corporate culture, learn the real language being spoken around them and what they can do to tweak the tidal swell that is morale.

Topic 5: MEASURING LEADERSHIP EFFECTIVENESS (HR/TD)
Kent Stickler, President, Stickler Learning
With the HR/TD world in constant transition there is a crucial need for effective leadership and ways to measure its effectiveness. You will learn how to deal with ineffective managers and with autocracy, democracy and what's in between.

1:30 - 3:00 PM

BREAKOUT SESSIONS (REPEAT OF MORNING BREAKOUTS)

7:30 - 4:00 PM

REGISTRATION DESK OPEN

8:45 - 9:35 AM

PRODUCT SHOWCASES

BREAKOUT SESSIONS

Topic 1: Ethics: Critical Consideration for Credit Union Executives
Mark Haas, President, Research & Organization Management Inc
The issue of business ethics continues to capture public attention. What ethical considerations need to be entertained by officers of credit unions? How do the great ethical dilemmas facing business today impact credit unions? Can credit unions teach ethics to their employees? How should ethics play a role in the HR activities such as recruitment, compensation and training?

Topic 2: Emotional Intelligence "The Power of Emotion in Building and Maintaining Trust" (HR)
Bill Tredwell, Senior Consultant, Hay Group
This interactive session will give an overview of Emotional Intelligence and how it links with traditional views of intelligence; the importance of building and maintaining positive relationships with colleagues; why we lose emotional self control; and how to calm others down when they are upset.

Topic 3: Brain Compatible Training "Catch the Crest of the Wave for Training Success" (TD)
Melanie Hoffner, People Development Manager, Collins Community CU
You will experience brain-compatible learning and training strategies that will improve our training success. Topics covered also include the "Why" behind the "What" in the areas of "state management," the learning environment, interactive learning and "the crest of the wave.

Topic 4: MBTI (HR/TD)
Michael Hiller, VP-Administration, Stanford FCU
Learn how MBTI is used effectively at Stanford FCU. Michael will answer your questions on Myers-Briggs Type Indicator and how it can be used successfully at your credit union. For those who indicate that they are attending this session there will be some session pre-work to complete.

Topic 5: Executive Compensation (HR) (Does not repeat in the afternoon)
Joe Tripalin, VP - Executive Benefits Director, CUNA Mutual Group
How does your credit union stack up when it comes to executive compensation, salary and benefits?
Learn why highly paid executives fair poorly in group benefit and retirement plans. What are the expectations of executives and why have they changed? What does the future hold and how do these issues impact executive opportunities and succession planning. Find out how HR professionals can assess their benefit programs and communicate the findings to the board and management team.

#5 - Experiential Education (HR/TD) - (Session not repeated)
Tom Decker, Director of Executive Development, Credit Union National Association
Juli Lynch, President, Turning Pointe Consulting
Find out why and how experiential learning is so powerful and has a lasting effect on participants. According to ASTD, experiential learning is the fastest growing segment in the training industry. Learn how to make it work for you.

7:30 AM - 12:00 PM

REGISTRATION DESK OPEN

8:00 - 8:30 AM

DOOR PRIZES AND ANNOUNCEMENTS

NETWORKING BREAK